Why Training Is So Important
Why Training Is So Important

Why Training Is So Important


Let me ask you a question, if you were given the choice between two different pilots—one was trained, the other not—which one would you choose? But what if there was no “up-front” cost for the untrained pilot? You still wouldn’t do it? Yet many business owners do not recognize the importance of employee training.

Most business managers wouldn’t hire unqualified employees yet so many of them do employ under-qualified workers. Employees can become under-qualified due to changing technology or the development of new methods. Don’t get me wrong; training does come at a cost, but it outweighs the cost of not having properly trained employees. The two biggest resources used for job training are time and money. Some of the excuses not to train are:


“We are too busy to learn something new right now.” or “We just don’t have the money to pay for training.”


Training employees' costs time, money, materials and often use third parties that are needed to conduct the training. Not only will there be missed time and unbillable hours, but there will also be additional costs. Another reason businesses often neglect to train employees is because of bad experiences from past training programs. Sometimes the training was done poorly, or the topics just didn’t help however, not training your employees also comes at a much greater cost.


6 Truths That Underscore The Importance of Training

1. Untrained Employees = Unhappy Employees

Employees who feel inadequate, underachieving, or unsupported are unhappy. They aren’t satisfied in their work, which will cause them to underperform, make mistakes, and not care about their work product. That costs the business in lost time and money.

2. Untrained Workers Have a Low Production Value

The quality of their work is lower and of less value. The quality in performance is lower than it could (or should) be.

3. Untrained Workers Are Inefficient

More time (and therefore money) and effort is spent when employees aren’t fully or properly trained to perform their tasks or to fulfill their responsibilities. It takes them longer to do the work.

4. Lost Time/Money Due to Mistakes

When an untrained worker makes a mistake, the time and materials used are lost. The work then must be done again. Or worse, the inadequate product was delivered to the client.

5. An Increase in Miscellaneous Expenses

These are more difficult to track or attribute to untrained workers, but they are there. Creating a CAD drawing incorrectly means reprinting the file. That means it takes more time to fix the mistake, more materials cost in paper and ink, and more time rechecking the work. If it were done correctly the first time, these costs wouldn’t be there.

6. Insufficient Staff Training Means Lost Customers

Untrained employees can cause many of the mistakes listed above, and those mistakes and inefficiencies can cause your business to lose customers. That is the worst possible scenario, but it can happen.


People’s lives and your reputation depend on your company having trained employees. Yes, it’s expensive and with the automotive industry changing as fast as it does it’s hard to keep up BUT what will the cost be if a vehicle you repair fails in a subsequent accident because your company didn’t follow the manufacturer’s recommendations?


Bottom line, you wouldn’t put your loved ones in a car repaired with subpar standards so don’t do it with your customers!




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